About Us

Trostle & Associates, LTD. is a nationally recognized business consulting firm offering a complete range of consulting and training services to organizations who value exceptional customer contact.

Carol Trostle founded the company in 1997 with the mission of increasing clients’ productivity and profitability by addressing the complexity of customer contact centers’ unique operating environment. The foundation for the company is Ms. Trostle’s decades of prior experience building and managing award-winning customer service functions. Today, combining state-of-the-art technology with best-practice business solutions against a backdrop of increasingly sophisticated customer expectations is ever more challenging—and Trostle and Associates has the vision and expertise to recommend and implement customer contact and business solutions that really work.

Our proven methodology for building and implementing customer contact solutions addresses four key areas: people, customers, operations, and technology. Underpinning all these areas is a rigorous focus on quality, with a keen eye to ensuring return on investment.

The Business of Leadership™ is a two part training program for service focused companies who want to transition team members into successful leaders.  We believe sound business strategy is just wishful thinking without skilled leaders to execute the plan. Click HERE for more information on this unique solution.

Trostle & Associates, Ltd. is HUB, SBE and WBE Certified.

The Business of Leadership, Personal Tools for Better Business and Team Tools for Better Business are trademarks of Trostle & Associates, Ltd.