Are Your Systems and Employees Working For You?

Is your business suffering from high attrition rates? Are your employees often absent? Are you debating on opening a new location or maybe consolidating into one location? Do you want to review your technology systems to see if they are the best match for your business needs?

For any company to run efficiently and effectively, your employees, technologies and operations must work together effectively. Anywhere there are many employees working together, the proper training and tools are necessary for success.

Trostle & Associates offers customized business solutions that will help you to win and retain customers, build employee relationships and satisfaction and increase productivity and profitability. Read more about us >>

Training Services

It all begins with your team, so give them the tools they need to be successful. We can either come train your associates, or we offer "train the trainer" programs.

Consulting Services

Your business should run efficiently, and the full potential of every program and employee should be utilized. We evaluate and provide recommendations and implementation strategies for every aspect of your business:

Employee development
Technology evaluations
Operations
Customer Satisfaction

"Carol Trostle did a Lunch & Learn Training Program for our company and the results were fantastic. This training was for a customer service team and we couldn't be away from our desk for any length of time, so to have the class for one to one and half hour during lunch was the only way we could complete the training. We saw immediate results from the sessions and continue to see the steps being used today."

Sheila Sotello, Desert Glory, Nature Sweet, San Antonio, TX

"Your knowledge and experience helped us establish our National Call Center and understand how it should function in line with industry standards".

Davy Tyburski, former VP Customer Relationship Management, Kinetic Concepts, Inc., San Antonio, Texas

"Carol is an incredible business woman. She is doing a fantastic job at mapping our business processes and creating training programs for our customer service and billing departments. I only wish she worked with us full-time!"

Shawn McCormick, CEO
Summit Home Medical Equipment

"I highly recommend Carol and her company, Trostle & Associates LTD. Her knowledge and expertise helped our Hotel Company Call Center build successful leaders in our Management Team. Her training of our sales agents increased sales, productivity and profitability, while building a strong team environment within the Call Center Operation."

Jacalyn Burke, Former VP of Call Center Services
La Quinta Management LLC